Support Policy

1. Free Support Commitment

At Musixverse Technologies PVT LTD, we are committed to providing free technical support for all our software products. This includes:

• Installation and setup assistance
• Troubleshooting software issues and errors
• Guidance on using product features
• License activation and account management
• Uninstallation support
• Refund and cancellation processing

We will never ask you to pay for any of the above services. Our support is included with every copy of our software, whether you are using the free version or a paid Pro license.

2. Support Channels

You can reach our support team through the following channels:

• Email: Send us an email and we will respond within 24 hours on business days.
• Support Page: Visit our support page to browse FAQs or submit a contact form.

3. Response Times

We aim to respond to all support inquiries within the following timeframes:

• General inquiries: Within 24 hours (business days)
• Technical issues: Within 24 hours (business days)
• Billing/refund requests: Within 24 hours (business days)
• Critical issues: Priority handling, typically within 12 hours

4. Scope of Support

Our free support covers all issues related to our software products, including but not limited to:

• Software installation, configuration, and updates
• Driver scanning, updating, backup, and restore functionality
• License key activation and management
• Account and subscription management
• Compatibility questions
• Bug reports and feature requests

5. What Is Not Covered

While our support is comprehensive, the following falls outside the scope of our free support:

• General Windows troubleshooting unrelated to our software
• Hardware diagnostics or repair
• Third-party software configuration
• Network or internet connectivity issues
• Data recovery services

However, in cases where we identify issues outside our scope, we may suggest or recommend other products or services that could help resolve your problem. Any such recommendations are made in a professional capacity and are entirely optional — you are never obligated to purchase anything.

6. Product Recommendations Disclaimer

7. Anti-Scam Notice

Please be aware that Musixverse Technologies PVT LTD will never:

• Call you unsolicited to offer support or claim your computer has a problem
• Ask for remote access to your computer unless you initiated the support request and we explicitly discussed it beforehand
• Ask for payment for support services
• Ask for your credit card information over the phone for support purposes
• Threaten to disable your software if you do not pay for support

If you encounter any individual or organization claiming to represent Musix Softwares and engaging in any of the above activities, please report it to us immediately.

8. Contact Us

For support inquiries or to report suspicious activity, please reach out:

This Support Policy is effective as of April 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.